+44 (0)20 7993 6901 bookings@dgatours.com

Terms & Conditions

DGA Tours guides are all covered by public liability insurance. Their vehicles are all insured for private hire or hire and reward and they hold the correct licences required by their local public authority.

Confirmation of services
25% non-refundable deposit confirms the booking.
The balance is due 28 days before the first booked touring date.

Supplement for Public Holidays
25 December – £198 for a half day and £323 for a full day.
Good Friday, Easter Day, Easter Monday, 26 December & 1 January – £99for a half day and £162 for a full day.

If a confirmed booking is cancelled, the following charges, plus any unrecoverable expenditure (e.g. pre-booked hotels or tickets) will apply:
At any time: loss of 25% deposit.
Two weeks’ notice or less: 50% of the total fee
One week’s notice or less: 75% of the total fee
48 hours’ notice or less: 100% of the total fee.

In the event your Guide considers that you should not attempt to do a specific tour – for example because of unexpected adverse weather – and there is no mutually agreeable alternative tour, you would receive a full refund for any monies paid for guide services.

Refunds will not be made for any tours cancelled by clients because of conditions prevailing outside the UK. Such refunds should be covered by clients’ Travel Insurance.

DGA Tours cannot be responsible for cancellations due to unscheduled closures by third party suppliers, or events beyond its control, but will do all possible to offer an alternative. Nor is it liable for any loss, accident, injury or damage to clients and their personal effects.

General Terms:
Please provide appropriate child car seats for babies and small children. With advance notice your Driver Guide may be able to supply a suitable child seat at a small extra charge.

UK law requires seatbelts to be worn by all occupants of a moving vehicle. UK law forbids smoking in any Private Hire Vehicle.

If clients wish to extend their tour beyond the agreed booked time, this is normally possible, subject to mutual agreement about the additional expense this will incur.

Problems and Complaints:
Problems and complaints should be addressed firstly to DGA Bookings in writing. As DGA Tours operates under the law of the UK, any disputes that cannot be amicably resolved will be exclusively subject to the jurisdiction of UK courts.

DGA Tours strongly recommends that all clients have suitable travel insurance to cover any losses that may arise from cancellations.